Hello @sbange01,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. What is your connection method with Santander Mexico? You can see the connection method by navigating to Tools > Account List. What exactly occurs when attempting to download transactions? Do you receive any error codes or messages? Did anything change around the time that you noticed this issue?
I look forward to your response.
Thank you for providing more information.
Due to the nature of this issue, we recommend reaching out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real time and utilize functions such as screen share. The Quicken Support phone number can be found through this linkĀ here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
You can also read more regarding the CC-502 error through this link.
I apologize that we could not be of more assistance.
Hey @sbange01 , I am experiencing the same issue but with the Simplifi service, which is also owned by Quicken. Have you been able to load transactions from SAntander Mexico?
