CC-800 Errors: now with multiple institutions

NOOB2Q_bus_owner

For months now, I get CC-800 errors with trying to update PNC Bank accounts. I have tried the "fix-it" option (which does nothing), and I've deactivated and then reset my accounts (which resolves the error during the current session, but the error comes back the next time I open and try to update Quicken). Now, I am also getting the CC-800 error for my Discover Bank accounts. Again, I have tried deactivating / resetting my connects with my institution but continue gettin the same error each time I try updating accounts.

After reading through previously closed posted, I wonder why the issue(s) persists and you all at Quicken seem to think the problem is null????

Quicken Kristina

Hello @NOOB2Q_bus_owner,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. I'm not quite certain where you're getting "null" from. That sounds like an error message on the server side that usually translates to account not found. Usually deactivating and reconnecting accounts resolves the error, but it sounds like that has not been working for you. To troubleshoot this issue, follow these steps:

1. Backup your Quicken file.
2. Deactivate all accounts connected to the financial institutions that are having the issue, unless they are under a different login that is not having trouble.
3. Check for any hidden accounts that are still trying to connect to those financial institutions. To do this, go to Tools>Account List, then, if you have hidden accounts, there will be a Show hidden accounts checkbox at the lower left. Scroll through the Account List, looking for any hidden accounts that think they're connected to those financial institutions (Transaction Download column will say "yes" if an account thinks its connected). If you find any that are connected, deactivate them.
4. Before reconnecting anything, go to Edit>Preferences>Mobile & Web. There should be a blue link that says Reset your cloud data. Click on that link. Note: If you don't see that link, you have sync turned off. You would need to turn the sync on, click OK, then go back to Edit>Preferences>Mobile & Web. Then you should be able to click on that link. Once the cloud reset is complete, you can turn the sync back off again.
5. After the cloud reset completes, go to Edit>Preferences>Quicken ID & Cloud Accounts. There will be a blue link that says Sign in as a different user. Click that link, type "yes", then click the Sign Out button.
6. Quicken will log you out and take you back to the login screen. Before logging in, close Quicken and leave it closed for at least 5 seconds.
7. Re-open Quicken. When it finishes loading, it will take you to the login screen. Log in to Quicken.
8. Once you are logged back into Quicken, reconnect the accounts by going to Tools>Add Account. Search for the Financial Institution and follow the prompts. Do this for each financial institution you need to reconnect. Note: When reconnecting your accounts, it is important to make sure that Quicken is showing the action as Link to existing and the nickname in Quicken is the correct account you want it to download into (see sample image below). If it is showing an incorrect name or if it is trying to add instead of link, click the dropdown in the action column to correct it.
   

Once your accounts are reconnected, test to see if the issue is resolved.

Thank you.

NOOB2Q_bus_owner

Thank you so much, Kristina. While these steps are indeed a lot more intricate that just deactivating and reestablishing account connections, I can say it worked.

And, yes, server side errors have been an issue. I even had one yesterday when trying to logout of my session. Still, when I updated accounts today, no errors!

Quicken Kristina

Thank you for your reply,

I'm glad to hear its working now.

Thank you.