Loan Transactions Have Disappeared!

AZTech
AZTech Quicken Windows Subscription Member
edited May 2023 in Errors and Troubleshooting (Windows)

A couple days ago I noticed that all transactions for my mortgage and vehicle loan accounts had disappeared within Quicken. The loan balances are correct, but no payment/transaction details are displayed.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @AZTech,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Are these offline accounts, or do you have them connected to the financial institution(s)? Was there anything that happened before the transactions went missing, such as an update or a prompt to connect/reconnect? Have you checked to see if you have any duplicate auto loans/mortgages showing in your Quicken?

    Thank you.

    Quicken Kristina

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  • AZTech
    AZTech Quicken Windows Subscription Member

    I reached out to support via chat and they had me Validate and Repair the file, which appears to have corrected the issue!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I'm glad our chat support was able to help you resolve the issue.

    Thank you.

    Quicken Kristina

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