American Express Authorization - failed (edit)

Judi Bennett

I have gone through the authorization process several times and AMEX says I am authorized but Quicken says "Sign in to American Express FAILED due to a time out or connection error".

Seems to be Quicken problem in recognizing authorization fromAMEX?

Quicken Kristina

Hello @Judi Bennett,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When you are going through the authorization process, which web browser are you using? Are you having difficulty verifying with American Express? Are you copy/pasting the URL from one browser into another? Do you have any VPN, firewall, or antivirus software active that may be interfering with communication?

Thank you.