Hello @twsf,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. If the CC-501 issue persists for longer than 24 hours, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!