One-Step Update Connection to Schwab is down

twsf Member ✭✭✭
Error CC-501 - Charles Schwab & Co. Please fix this, Quicken. (Yes, I have done ALL the appropriate resets and checks before posting here. One-Step Update works for all my other bank accounts and it worked fine two hours ago for Schwab. Please fix your connection with them.


  • Quicken Kristina

    Hello @twsf,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If the CC-501 issue persists for longer than 24 hours, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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