During One Step Update, HSA Bank (hsabank.com) asks for verification every time

mike15

Everytime I download transactions from hsabank quicken asks to verification (email sent with code). Once I put the code in, transactions download. Quicken and HSAbank don't seem to remember each other?

mike15

that hsabank.com

Quicken Jasmine

Hello @mike15,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

After completing these steps, please initiate a download and see if you are prompted for a 2FA again.

Please let me know how this goes!

Clifton

Verifying by performing the action above resolved the issue. Thanks!

Quicken Jasmine

Hello @Clifton,

Thanks for joining this thread.

I am happy to hear that we could resolve the issue for you!

Please do not hesitate to reach out with any further questions or concerns.