Downloaded Wells Fargo Payees Showing Up as ???

mhconley

In the last several months I've been having issues with downloaded Wells Fargo transactions showing with the payee listed as three question marks ???. Below are three transactions from my OFX log that loaded today with the payee listed as ???

[Removed-Personal Information]

The correct information is in the download and I have no renaming rules for these payees yet Quicken changed each of them to ???.As time passes more and more payees are being changed to ???. How do I fix this.Martin

Quicken Jasmine

Hello @mhconley,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

To clarify, the payees of your Wells Fargo transactions have been downloading as "???" for the last few months?

If so, then first I suggest creating a test file and adding the Wells Fargo account(s) to see if it produces the same issue in regard to the payees. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 
   Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 
6. Select to not use Mobile.
7. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.