Knoxville TVA Credit Union: OL-295-A Starting around 3/31/2023

Dickey
Dickey Member ✭✭
Anyone else having issues downloading from Knoxville TVA Credit Union? I've had issues for the majority of 2023 with TVA telling me they are "whitelisting" my dynamic IP address. Sometimes it works, sometimes it doesn't. The latest started 3/31/23 and TVA has NOT been able to resolve saying they are working with Intuit/Quicken but seen no progress. Anyone else having this issue and frustrated as I am with TVA's slow response to resolve. Latest connlog.txt entry indicates "The application has been denied access to the server." Everytime TVA tweaks their web portal this seems to happen and they are clueless on how to address/resolve.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Dickey,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    These errors usually appear when your computer cannot establish an internet connection with Quicken. Please note, these errors do not mean the computer has lost internet connection, simply that Quicken cannot establish an internet connection. You may follow this link for more information and some troubleshooting steps regarding an OL-295-A error message. It is recommended to save a backup before proceeding with troubleshooting steps (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • Dickey
    Dickey Member ✭✭
    Going down the list of recommendations where nothing helped.

    1. Confirmed there is NOT a server outage at Knoxville TVA Credit Union
    2. Using the latest version of Quicken which is R48.15 Build 27.148.15
    3. No idea if TVA credit union has updated their security settings and preventing Quicken from connecting. Have contacted the credit union with them saying they have a ticket open with Quicken.
    4. Have verified internet settings: Using TLS 1.2. Since only getting this error from TVA Credit Union and not other banks did NOT check timezone settings &/or Firewall settings.
    5. Verified Internet Options. First & Third Party cookies were both set to Accept.

    Again, have contacted Knoxville TVA Credit Union numerous times indicating they have a ticket open with Quicken. I would like to know how if that ticket exists and how I can track its progress.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Dickey,

    Thank you for providing more information, though I do apologize for the delay in response.

    If the issue is not resolved after following the steps located in the support article, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary. 

    We do recommend requesting to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications such as Quicken. Unfortunately, we do not have access to the financial institution's internal servers to know if you have an open ticket with them. You will need to contact them for further assistance.

    I apologize that we can not be of more assistance.

    -Quicken Jasmine

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