CC-601 with GTE

System
System Member admin
edited May 2023 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: GTE New Website Layout.

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  • canoe32
    canoe32 Quicken Windows Subscription Member ✭✭✭

    I can't update on Windows either. Gives a CC-601 error (no non-zero account balances or transactions in the last 12 months). This has happened in the past when GTE has made website changes and failed to notify Quicken. Quicken users will complain online, Quicken will contact GTE, and it gets fixed eventually. In the meantime, I download directly from the GTE website until it is corrected.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @canoe32,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    This error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting. In some cases, Quicken Support may need to escalate the issue. You may follow this link for more information regarding a CC-601 error as well as some steps to take when presented with this error.

    I hope this helps!

    -Quicken Jasmine

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