Meriwest Credit Union - OL-292-B error trying to add accounts

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boysings
boysings Member ✭✭
edited June 2023 in Download, Add/Update Accounts (Windows)

I noticed that transactions weren't being downloaded for my 5 Meriwest Credit Union accounts. So, I Deactivated them, and tried to set them up again. When I do, after entering my login information for the account, I get the following errors:

quicken1.jpg
quicken2.jpg
quicken3.jpg

In addition, the CONNLOG.TXT file has:

20230412 17:02:16: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx

20230412 17:02:16: ***QFN kQFFinished: returns 67305872

20230412 17:02:16: The server does not recognize a request from the application. Try again now, or wait and try later.

20230412 17:02:16: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14

I've tried doing this for the last day, but with the same results. I've tried performing Refresh on the financial institution, but that didn't make any difference.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @boysings,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-292.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • boysings
    boysings Member ✭✭
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    Thanks for the link. I've followed those instructions, and still have the same problem. I've opened a ticket with the credit union to see what needs to be done.

    What do these lines from the CONNLOG.TXT file mean? Which server does "The server" refer to? ncr.com?

    20230412 11:30:29: ***QFN kQFFinished: returns 67305872
    20230412 11:30:29: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230412 11:30:29: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14

  • boysings
    boysings Member ✭✭
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    Meriwest told me last week that this should be fixed tomorrow, April 25. Note: I had to get rid of the CLICK HERE links because Quicken wouldn't allow them.

    "We appreciate your trust in Meriwest Credit Union's digital banking services. We are enhancing our offerings and would like to inform you about an upcoming change to account numbers generated for Quicken, Mint, and QuickBooks downloads.Effective 04/25/2023, the 2-digit account number currently generated by Digital Banking will be replaced with your actual account number. This simplifies the integration with our digital banking services and enables you to use the same account number for direct deposits and other needs. This will allow QuickBooks connectivity as well. This upgrade will require that you make changes to your Quicken, QuickBooks, or Mint software, so please take action to ensure a smooth transition.The conversion instructions reference these two important Action Dates. Please use the dates provided below: 

    • 1st Action Date: Complete by Midnight on April 24: 
       Back up your current data in Quicken, Mint, or QuickBooks by 4/24/2023.
    • 2nd Action Date: Complete anytime after 9 a.m. on April 25:
       Reconnect your Quicken/Mint/QuickBooks to accounts at Meriwest on or after 4/25/2023.

    Conversion instructions:  

    • Quicken Users – CLICK HERE
    • QuickBooks Desktop Users – CLICK HERE
    • QuickBooks Online Users – CLICK HERE 
    • Mint Users – CLICK HERE 

    After conversion, verify that all transactions are correctly reflected in your financial software. This change will not affect any other functionality or access to our Digital Banking services.If you have any questions or need assistance, please contact our customer service team at (877) 637-4937.  Thank you for choosing Meriwest Credit Union. We remain committed to serving you.Team Meriwest"

  • boysings
    boysings Member ✭✭
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    I tried activating the Meriwest accounts today after the 9am time mentioned in the prior post, and had the exact same result. I've contacted Meriwest to have them continue working on the problem.

  • Cathy Artigues
    Cathy Artigues Member ✭✭
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    Same here. I have also submitted a ticket.
  • Tim Johnson
    Tim Johnson Member ✭✭✭
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    I've tried reconnecting to my Meriwest accounts since 4/25 as Meriwest said in their post update instructions. I'm seeing the same problem as reported above. While attempting to reactivate with Meriwest, I get through the prompt where I'm asked to confirm with Meriwest with a code they text to me. Upon doing that, Quicken comes back with an error stating it's not my fault, and Quicken is having trouble connecting with Meriwest Credit Union (see screen shot from the initial poster). This issue continues to this day.
    Tim Johnson, using Quicken since 1993.
  • tdroz
    tdroz Member ✭✭
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    I've got the same issue. Hoping for a quick turnaround!
  • Kenneth Johnson
    Kenneth Johnson Member ✭✭
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    Identical issue as all of you. I also submitted a ticket.
  • Tim Johnson
    Tim Johnson Member ✭✭✭
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    I'm still unable to use Quicken to set up connections to my Meriwest sub-accounts for transaction download. When I logged on to my Meriwest account a few minutes ago, I noticed on the summary page, each of the sub-accounts still has the old two digit numbers to the right of it. From the notice we got from Meriwest about the software upgrade, these two digit numbers were supposed to be replaced by the full account numbers. I wonder if this is the problem.

    Anyone heard anything from Meriwest when this is going to be resolved?
    Tim Johnson, using Quicken since 1993.
  • boysings
    boysings Member ✭✭
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    In my Meriwest support ticket, they asked me what type of connection I was using for my Meriwest account. I told them the problem is that I cannot activate the account, so there is no type. The problem was clearly described and shown in screenshots when I opened the ticket. Their question didn't instill any confidence in their support.

    I've asked in the ticket if they've reproduced my problem (since they previously said it was going to be fixed last month). Not a peep from them.

    I've left a message for one of the service representatives at the Chesbro office to see if she can get me an update. (Communicating via the ticket or by calling the 800 number has been totally ineffective.)

  • SteveK99
    SteveK99 Member ✭✭
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    Same problem here. Clearly it is widespread. I called Meriwest today and they referred the problem to "IT". I was told I should hear from them in two days. I have been trying since 4/25 without success. I have been with Meriwest since it was the IBM Credit Union in the 1980s. Recently they updated their website and didn't do a decent job with converting Bill Pay. Quicken connect is clearly another issue and they don't seem to be handling it in a timely manner based on this conversation. If it isn't fixed in the next two days, I will try to escalate with Meriwest management. Maybe management doesn't even know it's an issue?

  • boysings
    boysings Member ✭✭
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    I had an email and phonecall calls with a Financial Center Manager in the Chesbro office today, in addition to a voicemail to a Financial Services Representative. They've spoken to one another about this, and also someone in support. I was told support may try to contact me for a web conference (which I'd suggested 5 days ago). If it happens, I'll post about it here.

  • mw_ebiz_gf
    mw_ebiz_gf Member ✭✭
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    Dear Meriwest members,

    Thank you for bringing to our attention the issue you're facing with connecting to Meriwest using Quicken. We understand the inconvenience this is causing you, and we apologize for any frustration or inconvenience it is causing.

    We are currently working closely with our Digital Banking provider and Quicken to investigate and resolve this matter as soon as possible. Our team is dedicated to providing you with the high-quality service you deserve, and we appreciate your patience while we work to resolve this issue.

    We will keep you updated on any progress, and we want to assure you that we are doing everything in our power to ensure that you have uninterrupted access to our services.

    Thank you for your understanding. Also, could you please post here the snippet from CONNLOG.TXT - do they all look the same as in the original post?

    Here is how to obtain the CONNLOG.TXT in Quicken: Help→Contact Support→Log Files. We only need a snippet from your last failed session or connection.

    Meriwest team will monitor this thread continuously. Again, thank you so much for understanding.

  • boysings
    boysings Member ✭✭
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    There was another Quicken update today, so I upgraded to it.

    When are all the CONNLOG.TXT entries from trying to activate my Meriwest account after just starting Quicken. I see there are also errors about an invalid/expired certificate. (If this is referring to my system clock, the clock time is accurately set for PDT.)

    20230502 11:48:11: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:48:11: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:48:12: ***QFN kQFFinished: returns 67186437
    20230502 11:48:12: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 11:48:12: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 11:48:12: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 11:48:12: ***QFN kQFFinished: returns 67305872
    20230502 11:48:12: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 11:48:12: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 11:48:50: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:48:50: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:48:50: ***QFN kQFFinished: returns 67186437
    20230502 11:48:50: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 11:48:50: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 11:48:50: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 11:48:51: ***QFN kQFFinished: returns 67305872
    20230502 11:48:51: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 11:48:51: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14

  • hmrs48
    hmrs48 Member ✭
    Options

    May 2. been trying for the last few days to connect to Meriwest credit union and I got this message: quicken is unable to complete request as the request was invalid. Waiting for the financial institution to solve the problem.

    (OL-292-B)

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided above fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • tdroz
    tdroz Member ✭✭
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    Having the same errors with trying to add an account at Meriwest. Submitted a report.
  • tdroz
    tdroz Member ✭✭
    Options
    > @tdroz said:
    > Having the same errors with trying to add an account at Meriwest. Submitted a report.
    >
    And I did go to the support article, and it didn't solve the issue.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Options

    Hello All,

    Thank you for joining this thread to share that you are also experiencing this issue.

    We do now have an active alert regarding Meriwest Credit Union users experiencing an OL-292-B error. You may follow this link to access that alert where you may bookmark it in order to remain up to date with any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

    We apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Tim Johnson
    Tim Johnson Member ✭✭✭
    edited May 2023
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    I just tried to create a new Meriwest Quicken account to associate with a new Meriwest sub-account I created yesterday (a CD). Here is the Quicken CONNLOG.TXT from this attempt:

    ==== OSU End (20230502/04:59:45) ====
    20230502 15:45:21: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 15:45:22: ***QFN kQFFinished: returns 67305872
    20230502 15:45:22: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 15:45:22: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 15:46:42: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 15:46:42: ***QFN kQFFinished: returns 67305872
    20230502 15:46:42: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 15:46:42: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 15:46:52: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 15:46:52: ***QFN kQFFinished: returns 67305872
    20230502 15:46:52: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 15:46:52: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 15:46:54: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 15:46:54: ***QFN kQFFinished: returns 67305872
    20230502 15:46:54: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 15:46:54: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 15:47:14: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 15:47:14: ***QFN kQFFinished: returns 67305872
    20230502 15:47:14: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 15:47:14: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14

    ===================
    It doesn't look like it's trying to send to Meriwest. Check the 20230502 15:45:21: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx

    In other connections with established organizations, I see the name of the organization after the "https://ofxdc."
    Tim Johnson, using Quicken since 1993.
  • sjsherratt
    sjsherratt Member ✭✭
    edited May 2023
    Options
    I have been having the same issue for the past week with Meriwest. I am trying to "reconnect my Meriwest accounts" per the information @boysings posted above. I have called Meriwest, opened tickets that don't get a response.

    Note, everything was working fine prior to April 24, before following the instructions to 'deactivate my accounts' in Quicken, prior to attempting to reactivate them on April 25 (second action date) per the e-mail instructions (also posted above by @boysings)

    Meriwest has been about this helpful:

    https://www.youtube.com/watch?v=HblPucwN-m0&pp=ygUUc2h1bHogaSBrbm93IG5vdGhpbmc%3D

    Here is the log snippet. There is nothing wrong with my "system clock". Quicken is the latest version. R49.29 build 27.1.49.29, and membership has not expired.

    20230502 11:31:59: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
    20230502 11:32:01: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
    20230502 11:32:01: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:32:01: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:32:03: ***QFN kQFFinished: returns 67186437
    20230502 11:32:03: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 11:32:03: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 11:32:03: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 11:32:04: ***QFN kQFFinished: returns 67305872
    20230502 11:32:04: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 11:32:04: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 11:34:01: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:34:01: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 11:34:02: ***QFN kQFFinished: returns 67186437
    20230502 11:34:02: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 11:34:02: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 11:34:02: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 11:34:03: ***QFN kQFFinished: returns 67305872
    20230502 11:34:03: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 11:34:03: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 16:46:10: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 16:46:10: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 16:46:12: ***QFN kQFFinished: returns 67186437
    20230502 16:46:12: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 16:46:12: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 16:46:12: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 16:46:13: ***QFN kQFFinished: returns 67305872
    20230502 16:46:13: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 16:46:13: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
    20230502 16:47:31: Marketing session sending to: https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 16:47:31: QFN: Beginning get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini
    20230502 16:47:32: ***QFN kQFFinished: returns 67186437
    20230502 16:47:32: The date in the certificate is invalid or has expired. This error is commonly caused by an inaccurate system clock. Please make sure your computer's time setting is correct.
    20230502 16:47:32: QFN: End get from https://msa.intuit.com/banking/fimkt/basic/QWBasic.ini, netstatus 36
    20230502 16:47:32: QFN: Beginning send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx
    20230502 16:47:33: ***QFN kQFFinished: returns 67305872
    20230502 16:47:33: The server does not recognize a request from the application. Try again now, or wait and try later.
    20230502 16:47:33: QFN: End send to https://ofxdc.prd1.ncr.com/cmr/cmr.ofx, netstatus 14
  • boysings
    boysings Member ✭✭
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    I just reproduced the problem, and reported the problem to Quicken using the Quicken menu choice, and I included all my logs.

  • SteveK99
    SteveK99 Member ✭✭
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    Same CONNLOG here. I have reported this issue to Meriwest several times and have gotten no response back. Trying my patience and making me think of changing banks/credit union.

  • Tim Johnson
    Tim Johnson Member ✭✭✭
    Options
    What is interesting in all this is when I deactivated my Meriwest sub-accounts in April as instructed, I'd forgotten one. When the end of month dividend was posted to that sub-account (a CD), Quicken via One Step Update, connected and downloaded the dividend transaction! This happened on May 1.

    Of course, now that I've deactivated that sub-account's connection, I can't reconnect with the updated software. Sigh.
    Tim Johnson, using Quicken since 1993.
  • Cathy Artigues
    Cathy Artigues Member ✭✭
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    Success! I was able to reconnect today. Still no response to my ticket other than the original automated ack.
  • mw_ebiz_gf
    mw_ebiz_gf Member ✭✭
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    https://community.quicken.com/discussion/comment/20358700#Comment_20358700

    We understand that some of you may have experienced difficulties connecting to Express Web Connect. We kindly ask you to try again and let us know if the issue persists.

    image.png
    image.png

    We are monitoring this thread. Your feedback is essential in helping us identify and resolve any issues as quickly as possible.

    Thank you for your understanding and cooperation.

    Best regards,
    Meriwest team.

  • boysings
    boysings Member ✭✭
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    Success for me as well! I was just now able to link all of my Meriwest accounts in Quicken.

  • mw_ebiz_gf
    mw_ebiz_gf Member ✭✭
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    > @boysings said:
    > Success for me as well! I was just now able to link all of my Meriwest accounts in Quicken.

    We are very happy you were able to connect successfully!
    Best regards,
    Meriwest team.
  • sjsherratt
    sjsherratt Member ✭✭
    edited May 2023
    Options
    Success for me also. Yes - I also appreciate the efforts of those who made it work again.

    To the Meriwest people monitoring this thread, I hope this is escalated within Meriwest, that there will be a "lessons learned" session and this will not be allowed to happen again. Yesterday, my thinking was like SteveK99's and I was ready to terminate our 30 year-old relationship with Meriwest. Hopefully you won't see this as just grumbling from another cranky old guy and will improve. Note: I closed Meriwest "Freshdesk" Tickets #2856 and #2929 which were completely ignored by Meriwest.
  • Tim Johnson
    Tim Johnson Member ✭✭✭
    edited May 2023
    Options
    Working for me now, too. Thanks to all who made it work again!
    Tim Johnson, using Quicken since 1993.
This discussion has been closed.

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