Vanguard says new transactions downloaded, none show up

EmKay

Vanguard auto-download handles 7 accounts. Vanguard accounts have, apparently, had account number changes over time, and Quicken is very confusing because it still shows me information from those old account numbers. I go into Account Details for my Roth account (which has the new transactions, according to One Step Update) and Online Services > Reset Account. It asks me to match the account to one in the list - but the current account number for the Roth is NOT listed! The Roth has been receiving downloads up until recently.

What do I do?

Quicken Jasmine

Hello @EmKay,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What is your connection method with Vanguard? You can see the connection method by navigating to Tools > Account List. Do you receive any error codes or messages? What exactly occurs when attempting to download transactions? How long has this issue been occurring?

I look forward to your response.

EmKay

@Quicken Jasmine ,

I am using the Direct Connect method for all of my Vanguard accounts, and I'm pretty sure that the other accounts are downloading (though maybe not?). The only message I receive from one step update is "7 accounts updated, 6 new transactions." None of the accounts get new transactions. When I log into Vanguard's site to see which account has new transactions, AT LEAST the Roth has some that did not get downloaded.

I'm not sure how long this particular issue has been occurring - I'm pretty sure that I reported a similar issue with Vanguard some time ago, but thought it was resolved. For a brief time, the only way to get downloads was to go to Vanguard and download a qfx file there. I don't want to have to keep doing that.

Quicken Jasmine

Hello @EmKay,

Thank you for providing more information.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

EmKay

Here's my dilemma. Here's a messy screenshot of the accounts that come down from Vanguard, and the accounts that I have in Quicken. Everything is fine EXCEPT the first one, and the last 2 in the list:

8615 is my traditional IRA, but the account number is no longer 8615 - it's now 1543.

Both 8698 and 8599 are former account numbers for my Roth, which now has an account number ending in 2915.

Neither 1543 nor 2915 come down from Vanguard.

Up until following your directions, I would simply ignore 8698 and 8599 and would link 8615 to 1543. I believe I then MANUALLY added 2915 (I think?) to get downloads working (at one point, though it's not working now).

How should I handle this?

EmKay

@Quicken Jasmine - in order to expedite resolving this I had a thought: If I create a new Quicken file and connect ONLY to Vanguard, and allow ALL of my accounts to download - will that cause any problems with my "live" file? Will I be able to redownload any transactions that I get, once I switch back to my "live" file?

Quicken Jasmine

Hello @EmKay,

Thanks for providing more information.

You may attempt a test file to see if the same issue occurs there, before continuing to troubleshoot your main file. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 
   Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 
6. Select to not use Mobile.
7. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

EmKay

@Quicken Jasmine

After your instructions, once Quicken connected to Vanguard via my login information, I was presented with a dialog I didn't expect. It said "IRA - Add your offline IRA account" - SINGULAR, though I have quite a few accounts on Vanguard. I wasn't sure which of the options to select (Traditional, Roth, Coverdell, etc.) because I wasn't sure WHICH of my accounts it had "found." I just went ahead and picked Traditional for each of the 6 prompts that came up. When asked, "Is this a single mutual fund account" one ONE of the account prompts, I answered NO, because none of my accounts are. I'm pretty sure I only answered this, as I said, for 6 accounts, but I ended up with 8 accounts, like the 8 shown in my screenshot, above.

The account ending in 8615 is, in fact, my Trad IRA, though Vanguard shows that to me with a completely different account number.

The account ending in 8599 is, in fact, my Roth IRA, though Vanguard shows that to me with a completely different account number. The account ending in 8698 has a 0 balance and no transactions, so I guess I can disregard this one.

So now I do know which of my misnumbered accounts to link to my current accounts - but I want to not have this confusion in the future. Who is responsible for "finding" and "sending" these account numbers from Vanguard to Quicken: Vanguard, or Quicken?

Quicken Jasmine

Hello @EmKay,

Thanks for reaching back out, though I do apologize for the delay in response.

I am happy to hear that we were able to properly get your accounts linked and that transactions are now downloading. The account numbers would come from Vanguard's servers which Quicken does not have access to. You would need to reach out to them for further assistance. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken.

I hope this helps!

jdwgt62

Hello Quicken Jasmine. I have the same exact problem as @emkay. I went through the process you described, deactivating and reactivating all my Vanguard accounts, but it did not correct the problem. I have had this problem since early March. When I do an "update transactions" for Vanguard, I always get the same message. It says the update is complete, 6 accounts were updated with 12 transactions, and the data is updated as of 3-11-2023. I tried this approach back in mid-April with the same result. I created a second file with just my Vanguard accounts and it updates just fine. Should I be looking to Quicken or Vanguard for further help?

Quicken Jasmine

Hello @jdwgt62,

Thank you for joining this thread to share that you are also experiencing this issue.

Have you tried the test file recently or was this back in March when the problem originally begin?

I look forward to your response.

jdwgt62

I built the test file of Vanguard accounts in mid-April, went out of town for 2 weeks and updated it successfully a couple of days ago, After going through your repair process for my original file over the weekend, I continue to experience the same problem I have had since early March. My description above is what I continue to experience. I don't know what's magic about 3/11, but the Vanguard update is hung on that date.

Quicken Jasmine

Hello @jdwgt62,

Thank you for providing more information, though I do apologize for the delay.

Would you mind attempting my previous troubleshooting steps regarding deactivating and reactivating all of your Vanguard accounts?

Please let me know how this goes!

jdwgt62

I have tried this 3 times, the last time was last Sunday. Nothing changes.

Quicken Jasmine

Hello @jdwgt62,

Thank you for attempting those troubleshooting steps.

Next, I suggest attempting to restore from a backup that was created before you began to notice the issue occurring. You may follow this link for more information regarding restoring backups. It is recommended to save a backup before proceeding (just in case).

Please let me know how this goes.