My QMac has not been able to download from Fidelity Netbenefits in the last month


I keep hoping this will be fixed behind the scenes. I am used to Quicken working (downlading transactions and paying bills) without incident. But this is going on for a month now.

I get an error message 2000:

Is there anything I need to do to fix this? Or just wait for the wizard behind the curtain?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @mickjrogers,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Quicken for Mac may return an Error 15500 or 2000 when attempting to update or add accounts using Direct Connect. You may follow this link to access a FAQ that provides some troubleshooting steps to take when presented with this error message. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).

    I hope this helps!

    -Quicken Jasmine

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