One Step Update stopped working for most accounts

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Starting Sat 4/15 one step update no longer works. It downloads the transactions for my Fidelity NetBenefits and Vanguard accounts but not for any other accounts I have (Wells Fargo, Chase, …). The popup window says "Downloading transactions" but then gets stuck forever.

Comments

  • mjsamoht
    mjsamoht Member
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    Never mind, this time I waited and after 30mins update completed. So I guess it's just extremely slow.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @mjsamoht,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, you are experiencing slowness when attempting to perform a One Step Update?

    If so, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes!

    -Quicken Jasmine

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  • Hub
    Hub Member ✭✭
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    I have had a similar problem the past few days. None of the updates are running. Bank accounts, brokerage, credit cards, nothing is updating. Has been a problem for the past three days. Have validated and super validated. No change.
  • retird
    retird Member ✭✭✭✭
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    I've had the same issue and it started after March 17. Got it going (2.5 hours with tech support) and it went out again. Got it going again. Seems to go out after a weekend. Haven't tried today….. Will try tomorrow as I usually don't have much to download after the weekend untill Tuesday. Tech guy said it might be something Quicken is doing or the 3rd party server at Intuit but he didn't really know.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • KBCobra
    KBCobra Member
    edited May 2023
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    I am having the exact same problem. Tried both Validating and super validating as well as logging out and back in my account. No fixes. This seems like a lot of folks are having this issue and if this isn't fixed soon, [Removed-Speculation/Rant].

This discussion has been closed.