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One Step Update stopped working for most accounts

mjsamoht

Starting Sat 4/15 one step update no longer works. It downloads the transactions for my Fidelity NetBenefits and Vanguard accounts but not for any other accounts I have (Wells Fargo, Chase, …). The popup window says "Downloading transactions" but then gets stuck forever.

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Comments

mjsamoht

Never mind, this time I waited and after 30mins update completed. So I guess it's just extremely slow.

Quicken Jasmine

Hello @mjsamoht,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

To clarify, you are experiencing slowness when attempting to perform a One Step Update?

If so, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how this goes!

Hub

I have had a similar problem the past few days. None of the updates are running. Bank accounts, brokerage, credit cards, nothing is updating. Has been a problem for the past three days. Have validated and super validated. No change.

retird

I've had the same issue and it started after March 17. Got it going (2.5 hours with tech support) and it went out again. Got it going again. Seems to go out after a weekend. Haven't tried today….. Will try tomorrow as I usually don't have much to download after the weekend untill Tuesday. Tech guy said it might be something Quicken is doing or the 3rd party server at Intuit but he didn't really know.

KBCobra

I am having the exact same problem. Tried both Validating and super validating as well as logging out and back in my account. No fixes. This seems like a lot of folks are having this issue and if this isn't fixed soon, [Removed-Speculation/Rant].