Bank of America

Since Quicken no longer is able to tell B of A to pay bills, will Quicken change its program from Direct Connect to B o A's new EWC+system? If not why not? Quicken used to be a quick and clean method to pay bills and make reports. Now it is a real problem to use Quicken and seems that Q doesn't care for its subscribers. I now have to pay bills through B of A online but they do not have a reporting feature. [Removed-Speculation/Innacurate] It is not only B of A that has this problem. Many financial institutions have also lost their connection to Quicken.


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 17

    Hello @impala1ss,

    Thank you for reaching out to the Quicken Community.

    Quicken does not make the decision regarding which financial institutions are available for online banking/online billing, nor does it make the decision for which connection methods are offered. These are chosen by each individual financial institution and any information comes directly from their servers into Quicken. Bank of America chose to eradicate online billing through Quicken, however, you are still able to connect your account(s) via EWC+.

    I hope this clears things up!

    -Quicken Jasmine
  • impala1ss
    impala1ss Member ✭✭
    Tks for your response. Do you mean that if other financial institutions convert to the same format as B of A, and there are a number who have, that Quicken will never convert to the new format EWC+? and that Quicken will not keep up with new changes at Financial institutions? It would seem that Q would want to be as modern as ALL financial institutions but you say as these companies convert to more modern formats that Q will simply stay as it is?
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @impala1ss,

    Quicken updates the connection methods and different features as the financial institutions make changes. Quicken has already switched to EWC+ at the request of Bank of America and that is the connection method now used to connect your accounts for online services, just like multiple other financial institutions already have and more are to come.

    I hope this helps.

    -Quicken Jasmine
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

    You have these alternatives (in no particular order of preference):

    1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing.
    2. Logon to the bank's website and schedule your bill pay payments to be executed by the bank. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat every time another payment is due.
    3. Bypass Bill Manager. Let the biller's computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payments before they come due.
    4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

    I've been using a variation of method #3 for decades, since before the Internet and dial-up were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

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