HealthEquity - Mac

LHB
LHB Quicken Mac Other Member
edited May 2023 in Errors and Troubleshooting (Mac)

Attempting to add HealthEquity account within Quicken MAC. Used to be connected and now the 2 factor authentication doesn't pop up - it gives me an error did I sign in correctly. Have escalated but no answer. Have cleared keys, reset passwords, added new, nothing works. HealthEquity indicates it downloads to Quicken - does it really?

Help please this is past irritating!

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @LHB,

    Thank you for reaching out to the Quicken Community.

    My internal systems are showing that when you spoke with Quicken Support, you were supposed to call back to receive a personal escalation, however, I am not showing an escalation ticket. Were you able to call back in?

    I look forward to your response.

    -Quicken Jasmine

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