Kinecta FDP-105 error (Quicken for Mac)
Began yesterday, then resolved itself. Happens for two different account numbers. Definitely a server-side problem. Anyone else seeing this?
Comments
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Hello @AZCoder1959,
Thank you for reaching out to the Quicken Community.
Are you still experiencing an FDP-105 error message?
I look forward to your response.
-Quicken Jasmine
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Yes, I am.
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Update: the FDP-105 still comes and goes.
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Hello @AZCoder1959,
Thank you for coming back to update us.
This error occurs when the bank's website is unavailable to download transactions to Quicken. This could be due to a website outage, or the bank may be preventing Quicken from accessing their website due to high traffic. You may read more information regarding the FDP-105 error message through this link.
Per the FAQ:
If the problem continues for more than a few days, contact Quicken Support for assistance. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that we could not be of more assistance.
-Quicken Jasmine
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An update: This problem continues intermittently, even to this day. I reached out to Kinecta a couple of days ago to investigate this, considering the error appears to be with their server. I'll follow up once I (hopefully) get a resolution.
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Hello @AZCoder1959,
Thank you for coming back to update us and for sharing your experience so other users may find this.
We look forward to hearing the resolution.
Thanks!
-Quicken Jasmine
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After two days of downloading without errors, I emailed Kinecta support to find out what was happening. Their response:
"We did escalate all the FDP-105 errors to the Infrastructure Operations Team so they could work directly with Intuit concerning this issue. It is fixed for now. Hopefully, it stays that way."
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