Check Pay (for Quicken support, not community)

This is a complaint, not a question for Quicken support. Please escalate this to the correct person.

I have switched from Deluxe to Premiere in order to take advantage of Quick Pay and Check Pay. After upgrading, I learned there is a limit to the number or Quick/Check pays per month. OK, I might be able to work with this. As I setup my Quick Pay billers, I now have 3 monthly bills (2 Chase Visa accounts and 1 Capital One MC account) that I cannot pay via Quick Pay and must pay via Check Pay. This morning I went to Check Pay a local service and was presented with a $3.00 bill to continue to use Check Pay. This is horrible. Particularly since I had to pay 3 billers that I wasn't aware that couldn't accept Quick pay. I do not know the resolution to this issue, but I made a mistake upgrading to Premier.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MagicPinball,

    Thank you for reaching out to the Quicken Community.

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • MagicPinball
    MagicPinball Member ✭✭
    Quicken Jasmine - I notice that you are the moderator for this group. Are you an employee of Quicken or HIG Capital? If so, can you pass my last comment to the appropiate person?
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If your bank (the one that runs your checking account) recently required you to reauthorize your checking account and/or your bank has changed from "Direct Connect" to either "Express Web Connect" or "Express Web Connect+" you can no longer use Online Bill Pay direct to the bank or Quicken Bill Manager's Quick Pay function. The bank no longer supports this function through Quicken.

    You have these alternatives (in no particular order of preference):

    1. Use Quicken Bill Manager's Check Pay making sure to submit payment early enough (at least 3 weeks before due date) to allow time for delivery and processing. Note: limited number of free transactions per month.
    2. Logon to the bank's website and schedule your bill pay payments to be executed by the bank. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payment. Repeat every time another payment is due.
    3. Bypass Bill Manager. Let the biller's computer system do all the work for you. Logon to the biller's website once and set up their Autopay, APS, Direct debit, etc. service to make the current payment and all future payments on Due Date directly from your checking account. In parallel to that, in Quicken use a regular Scheduled Reminder to record your payments before they come due.
    4. Write (or print with Quicken) a paper check and mail it to the biller, making sure to mail payment early enough (at least 10 days before due date) to allow time for delivery and processing.

    I've been using a variation of method #3 for decades, since before the Internet and dial-up were even introduced. It's easy to get used to this process. And I have yet to miss a single payment.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MagicPinball,

    Yes, I am an employee of Quicken. Unfortunately, we do not escalate issues or complaints from the Quicken Community. You will need to contact Quicken Support for further assistance.

    I hope this clears things up!

    -Quicken Jasmine

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