Checkpay not delivered


What is the procedure when a Checkpay payment does not get delivered to the payee? I had a bill due on 4/5/23, scheduled it on 3/17/23 for delivery on 3/27/23. As of 4/19/23 there is no record of the check being received, and late fee was added to my current bill. In addition to that, I lost one of my check allotments. Is there any way to track if the check was processed for mailing? Bill Manager has been a headache from it's inception. I've been a Quicken user for 30+ years.


  • Quicken Kristina

    Hello @DCDonah,

    Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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