Discover Credit Card - One Step Update - Error CC-501

Dex123 Member ✭✭
Starting early this morning after running OSU the Discover account failed to update with error CC-501. Tried again in late afternoon. Same error. Tried Update Now - same CC-501 error. Can access the account online. Error message indicates the problem is an error on the Quicken server. Anyone at Quicken have an estimated time to resolution?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Dex123,

    Thank you for reaching out to the Quicken Community with this issue.

    This error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting. In some cases, Quicken Support may need to escalate the issue. You can read more information regarding a CC-501 error message through this link.

    As per the FAQ:

    If this occurs when updating an account

    Please Contact Quicken Support. This error requires Quicken Support agents to review logs and provide further assistance. The issue may need to be escalated and may not have an immediate resolution. 

    Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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