Discover Credit Card Account - Stopped downloading transactions

kitsap
kitsap Member ✭✭✭
edited June 2023 in Download, Add/Update Accounts (Windows)
No changes in my account or my settings. One step update stopped downloading transactions 7 days ago. Via web browser can log on to the account without issue.

Assistance would be appreciated.
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @kitsap,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Discover? You can see the connection method by navigating to Tools > Account List. Do you receive any error codes or messages? What exactly occurs when attempting to download transactions?

    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • kitsap
    kitsap Member ✭✭✭
    Express web connect is the connection method
    No error codes or messages
    Simply does not download any transactions. I can log in to the Discover Card web portal and see there are several transactions over the past few days. My user name and password work fine.

    In an attempt to repair the issue I deactivated online services and then reactivated. Same result, no transactions downloaded.

    I have an old Discover account from the time the connection method changed from direct connect to express web connect.

    Has the method of download changed with Discover Card recently (past couple of weeks)?
  • kitsap
    kitsap Member ✭✭✭
    edited April 2023
    Progress update. Deactivated the one step update feature for a second time and left it over night. After re-activation, transactions downloaded. However, after acceptance the transactions were marked as cleared and the reconcile process stopped without completing and marking the transactions as reconciled. You can manually initiate the reconcile process and it will work through to reconcile the Quicken balance to the online balance. The transaction download and reconcile process works fine with other credit card accounts I have. Just not with Discover. Maybe something about the process script is in error or has changed?
  • x___0001
    x___0001 Quicken Windows Subscription Member ✭✭
    I had the same issue with Discover credit card transactions. It was apparently due to the financial institution in account settings ("Discover Card" vs "Discover Bank"). After changing it to Discover Card, transaction downloads began working.

    Take a look at this post...
    https://community.quicken.com/discussion/7921532/fix-for-discover-transactions-not-downloading-following-switch-from-direct-connect
  • kitsap
    kitsap Member ✭✭✭
    edited April 2023
    x___0001,
    Thank you for the reply. I do have my financial institution set for Discover Card and not with Discover Bank. The download transactions is now working again. However, the reconcile with online balance script does not complete. It marks the transactions as cleared and then stops. The only way to complete the reconcile process is to manually initiate it and click on the done button at the bottom of the window. The transactions are now marked as reconciled.
  • kitsap
    kitsap Member ✭✭✭
    Resolved the automatic reconcile not completing issue. Unchecked the automatic reconcile option, saved changes and closed Quicken. Waited until the next day, downloaded new transactions and reconfigured the automatic reconcile option. Starting the following day the download and automatic reconcile worked as expected.
  • Preacherprof
    Preacherprof Quicken Windows Subscription Member ✭✭

    Effective 8/29/2023 - Discover card transactions not downloading, exactly as described above. Password accepted, online balance updated, but no transactions downloaded.

    I have downloaded Discover transactions for 10 years into Quicken. Software is up to date. Set up in "Discover Card Account Center" with Express Web Connect as connection method. (All other bank and credit cards working fine.)

    I have consulted multiple Community threads and tried changing financial institution from Discover Card Account Center to Discover Card and back again. No changes. Have reset, deactivated, reactivated, and set up as a new account and linked back to original account. No change! Transactions NOT downloaded and no error messages.

    Please help!

  • Preacherprof
    Preacherprof Quicken Windows Subscription Member ✭✭

    Sorry. Preceding comment should have been dated - Effective 4/29/23 (not 8/29/23).

  • Preacherprof
    Preacherprof Quicken Windows Subscription Member ✭✭

    @Quicken Jasmine - Could you be so kind as to examine my entries of 2:12 pm and 2:13 pm today (5/24/2023)? Long time user of Quicken, and this has me stumped. I made no changes to Quicken, and I can log into Discover card with no trouble, but transactions are not being downloaded.

    Thanks so much!🤷‍♂️

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