After upgrading to R49.22 I now have duplicate entries for billers on the Bills & Income tab. However, I only have one entry for each biller in Settings → Manage Online billers.
How do I remove the duplicate billers?
Hello @jpatton1979,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. What you're describing sounds like it may be a file specific issue. Do you keep your Quicken file on your C drive or is it on a shared network drive? Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit. It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.
Thank you.
Hello @Quicken Kristina ,
There is only one file listed, and it is on my C:\ in my OneDrive folder. Full disclosure, I've been using this path for years and it wasn't an issue until recently.
Thank you for your reply,
Its generally a good idea to at least pause the cloud service while you are using the Quicken file. This article provides more information.
To troubleshoot this issue, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first. After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
Once that is done, see if the duplicate entries are removed. Thank you.
I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.
Validate:
If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.
Super Validate:
The next step is to restore a backup from before the issue started (if possible). Then, check to see if the issue is still happening in the newly restored file.
Any Bill Pay transaction that has already been scheduled should not be impacted by restoring a backup. Bill Pay goes through a 3rd party and Direct Connect Bill Pay goes directly through your financial institution, so once the signal is sent to them, restoring a backup won't unsend that. One Step Update should be able to pull in whatever information your financial institution makes available. If you use Direct Connect Bill Pay, I would expect those pending transactions to return.
I tried to replicate the issue by following the same steps you described, but when I did it, the manual and online bills did merge. To continue troubleshooting, I suggest that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with. If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.
However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID. If the issue is not resolved in the copied file either, then feel free to switch back to your original file. Thank you!
I'm glad making a copy seems to have worked so far. There shouldn't be any issues if you change the name or remove the unneeded cloud account data file.
