Unable to Print, List of Available Printers Does not Include Default Printer [Edited]

cgbob

I am unable to print anything, because the list of avaible printers does not include my default printer. I do not know where the printers listed came from? They are my default printer, but have things behind them like copy one, or various numbers or letters. they are not listed when I go to my printer settings.

Quicken Kristina

Hello @cgbob,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Is your printer connected directly to your computer, or is it connected over a network? Is your Quicken file directly on your C drive, or is it on a shared network drive? The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

Have you checked to see if it does print from any of the options it shows?

Thank you.

UKR

How to Repair Printer Setup:

Try resetting your printer definitions in Quicken and then redefine the printer:

For Quicken for Windows versions 2009 and older:

• Close Quicken
• Use Windows File Explorer to locate and rename the file
  C:\Users\_username_\AppData\Roaming\Intuit\Quicken\Config\WPR.DAT to WPR.OLD
• Now set up your printer again, as described below. The WPR.DAT file will be recreated next time you start Quicken.

For Quicken for Windows 2010 until Quicken Subscription (US, 2021) R33:

• Click File / File Operations / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
• Now set up your printer (see below)

For Quicken for Windows Subscription (US, 2021) R34 and newer:

• Click File / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
• Now set up your printer (see below)

Printer Setup (all versions):

• Close and restart Quicken (might not be necessary, but it can't hurt)
• In Quicken click File / Printer Setup / For Printing and visit all selections as needed
  (a) for Reports,
  (b) for Checks,
  (c) for Invoices [Quicken HB&R users only]
  and define your printer.

If you're printing checks, do not forget to select the correct check style.

• For 3-per-page personal size checks choose "Wallet Checks (Check 21 ...)", not "Wallet Checks" (unless you still use some very old stock from many years ago)
• For 3-per-page business size checks choose "Standard Checks", not "Voucher Checks".
• For 1-per-page business size checks with 2 stubs choose "Voucher Checks".
• Canadian users need to choose between 2 layout styles, e.g., old style "Voucher" vs. new style "Voucher - Image ready".

Additional things to check:

• If you are printing a logo (image) on your checks, click the Logo button and make sure that your logo image file still is where Quicken expects it to be.
• Also choose the proper features for printing partial pages when using 3-per-page stock.
• Users of continuous forms on dot matrix printers: Be sure to select "Continuous Forms" instead of "Page-oriented".
• Laser / inkjet sheet-fed printers: select paper size 8.5*11", standard paper. Do not use any "Auto detect" or photo print settings.
• If checks print OK on one computer but do not align properly on another computer, compare printer settings, printer port selections and installed printer driver versions.
• Download and install the latest printer driver directly from the manufacturer's website. The driver that comes with your Windows installation may not be up to date.
• Make sure that at least one of your printers is marked as Windows Default Printer ... doesn't have to be the one you want to use with Quicken, but you need at least one marked Default Printer
• In some of the newer versions of Windows 10 you may also need to do this:
  Go into Windows Settings or Control Panel, Printers & Scanners.
  Uncheck "Let Windows manage my default printer".