Several accounts not downloading transactions
I have several accounts (MACU, Chase, AmEx, PayPal) that are not downloading transactions. No error messages, the connection status window says it worked, but downloaded zero transactions. But when I go to the financial institution web site there are transactions that have cleared. I tried disconnect and re-connect with no luck.
Comments
-
Add Discover and PayPal to the list. The Saturday support is unable to help, so if anyone else has this issue, don't waste an hour of your time like i did, just wait until Monday
1 -
Hello @JoeyMaggard,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
To clarify, you are unable to download transactions across multiple accounts with multiple different financial institutions?
If so, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
- Navigate to the Quicken dropdown menu
- Sign Out...
- Sign back in using your Quicken ID (email) and password
- Follow the prompts to be taken back to your data file after signing in
Once that is done, see if the issue still persists.
Let us know how it goes!-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0 -
Already tried that. Didn't work. I turned Quicken Sync back on and that fixed the issue with all but 2 accounts. PayPal, which has been an issue for a while, and Discover. I was told on here once before that Quicken sync doesn't matter if you don't use the web or mobile apps, since I don't, I turned it off because I was getting sync errors daily. But that must have triggered something or maybe turning it on after doing the refresh above is the magic combination. I don't know. Just putting this up here in case it helps someone else.
0
