Quicken Application Hanging When Downloading From Schwab

Question

Quicken is hanging on downloads from Schwab. Restart gives be popup that says Quicken windows reporting problem microsoft. Checking the computer diagnostics gives me the following;

Quicken Windows

Description

Faulting Application Path:	 C:\Program Files (x86)\Quicken\qw.exe

Creation Time:			 4/24/2023 3:31:28 PM

Problem:			 Stopped responding and was closed

Status:				 Report sent

Problem signature

Problem Event Name:           AppHangB1

Application Name:             qw.exe

Application Version:          27.1.48.15

Application Timestamp:        6419767b

Hang Signature:               6ec5

Hang Type:                    134217728

Extra information about the problem

Bucket ID:			 5f4b2789d2b027cc778cface098ab06e (1697006922442125422)

Can this information help resolve the issue because others are having also because I need to download information from Schwab.

Thanks

Quicken Kristina · Answer

Thank you for your reply,

You mentioned you downloaded from the Quicken Website this morning.  Was that to reinstall the program after the update made the issues worse?

If reinstalling the program did not help, then next, I would recommend checking for file specific issues.  I suggest that you please try validating and/or super validating your data file. Please save a backup file prior to performing these steps.

Validate:

* File
* Validate and Repair File...
* Validate File
* Click OK
* Close the Data Log
* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

* File
* Hold CTRL + Shift and click Validate and Repair File...
* Super Validate File
* Click OK
* Close the Data Log
* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

Thank you.

FollowTheMoney · Answer

No Help

No power surge known of

No unexpected shutdowns

file on C Drive

Using current file

files not synced

New update this morning made provlem worse.

Program hangs from multiple windows open

put schwab name into checking account from other institutition

will download from banks and credit cards

Did download from Schwab when I deactivated account and reactivated.

Downloaded current program from Quicken Website and updated this morning.

Quicken Kristina · Answer

Hello @FollowTheMoney,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem.  When did the issue start happening?  Do you update all your accounts with all financial institutions at once, or one at a time?  Does it freeze only when updating Schwab, or does it freeze when updating any account?

Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc?  Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)?  The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

Thank you.