Error CC-502 KeyBank

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snkgearity
snkgearity Member ✭
edited May 2023 in Download, Add/Update Accounts (Windows)

Receiving error CC-502 with KeyBank when attempting account updates.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @snkgearity,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    This error is caused by maintenance on the bank's servers that Quicken uses to download transactions. You may follow this link to access a FAQ that provides more information regarding a CC-502 error message. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • setyourvision
    setyourvision Member ✭
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    I had the same problem. I just called Key and the rep had me reset the accounts. When it was reactivating, I had to enter my Key ID. The box already had something in the ID field, but it was ALL NUMBERS - not my alphanumeric ID. Once I entered the ID everything connected as normal.

    This FAQ page: "Error When Updating Accounts: CC-502" says

    Before you begin

    We recommend that you do not deactivate and reactivate your account(s) to troubleshoot this specific issue, as it could lead to other issues. 

    But that is EXACTLY what was needed.

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