Why are Transactions no longer displaying on a loan


I have a HELOC loan that is not paid off and did have tranactions listed. Now when I open it, it says the loan has been paid off and there are no transactions listed. How can I get my transactions back. This loan was created around 2015 in Qucken and I never had a problem until today.



  • Quicken Kristina

    Hello @Anklee53,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did this issue first start? Was there anything that happened just before the issue started, such as having to reconnect accounts, a program update, power surge, power outage, unexpected program or computer shutdown, etc? Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)?  The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

    Thank you.

    Quicken Kristina

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