No credit card downloading - just says new transactions

MintUserNew

I just renewed my subscription with an activaton code the other day, which I bought retail.

At first, all my credit card transactions, bank accounts, and investments downloaded via a One Step Update. But today, it seems none of the credit cards have downloaded in 4 days. I tried updating just one of them (Chase credit card). and it says 1 account udpated, 16 new transactions dwonloaded, but none to review. And still last date of download 4 days ago.

MintUserNew

So what seems to be working is to individually reset each credit card account. But that's what i did a few days ago when I activated by subscription. I hope I don't have to reset each credit account every few days. It is very time consuming.

Oh no, I just reset my Target account and the whole Quicken crashed.

Quicken Kristina

Hello @MintUserNew,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

Thank you.

MintUserNew

I've always kept it on Dropbox.

Quicken Kristina

Thank you for your reply,

We recommend that you keep your file directly on your C drive. If you choose to keep it on Dropbox, I recommend reviewing this article.

To continue troubleshooting this issue, I suggest that you try validating and/or super validating your data file. Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Thank you.