One Step Update locking up

WPSnow
WPSnow Quicken Windows Subscription Member
edited May 2023 in Errors and Troubleshooting (Windows)

Since installing the latest update of Quicken for Windows, I have been unable to successfully run OSU. I have linked to my Chase accounts and have validation that they are linked. I have run validate and repair, and super validate and repair. I have removed the app from my computer and reloaded from the Quicken website. I have opened an earlier saved file but nothing has worked. When I select OSU the Activate One Step Update window opens and the "clock" starts running, but the screen goes gray and locks up.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @WPSnow,

    Thank you for reaching out to the Quicken Community with this issue.

    We do currently have an active alert regarding Quicken for Windows crashing when performing certain functions, this could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

    I apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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