Download transaction flag shown but no transactions listed

Craig Vorwald

First time today with this issue. Been using Quicken since 1996. If I download transactions, the download flag is raised next to the account, but there are no downloads listed. This is happening with a direct connect account for my checking account with Wells Fargo and a QFX file account that I import (Capital One).

If I download Capital One as a CSV file, I can see there are 8 transactions (that are NEW and not in the register) that are not being listed after importing.

So effectively, all transaction downloading has stopped across the board.

I restored an old file from when it was working, but still same issue. I'm at a loss.

Anyone with ideas??

Craig Vorwald

I ran a validation on both my current and older account files and there are no errors noted.

Currently on R48.15 Build 27.1.48.15

HELP!

Quicken Kristina

Hello @Craig Vorwald,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you haven't done so already, the first thing I would recommend is turning automatic entry on then back off again by following these steps:

1. Go to Tools>Account List.
2. Click the Edit button next to each affected account.
3. Click the blue Automatic Entry is: link.
   
4. Change the automatic entry setting from off to on. Click OK.
   
5. Close out of Quicken and leave it closed for at least 5 seconds.
6. Reopen Quicken and check to see if the missing transactions pulled into your accounts.
7. Change automatic entry back to off.

If that does not resolve the issue, please let me know so we can continue troubleshooting.

Thank you.

NickDiG99

I am having the same issue, and have tried the steps above to no avail. Furthermore, after turning on automatic entry, every single account has a mystery transaction either a credit or debit of 35.55 on 4/8, and I have to manually remove them each time. This is across different banks, etc and it's close to 20 accounts. I have validated the file and nothing has changed.

Quicken Kristina

Hello @NickDiG99,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

Thank you.

NickDiG99

I keep it on One Drive as I have done the last few years with no issues.

NickDiG99

This also occurs in one account when I try to update quotes and nothing else.

jldavid47

I have had this problem on occasion with downloads to our Schwab accounts. Exiting Quicken and restarting always fixes it for me as well as doing an update to any account. Why? I have no idea.

Quicken Kristina

Thank you for your response,

It is recommended that you keep your file directly on the C drive. If you prefer to keep it on OneDrive, I recommend you review this article.

Since you mentioned validating your file did not correct the issue, have you tried restoring a backup from before the issue started?

Thank you.