What would make the 'Real Time Quotes' under Edit/Preferences/Investments change from 'Unchecked' to 'Checked'? This is happening intermittently since I was assisted in determining another issue related to this value.
Hello @dak5126,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. To make sure I'm understanding the issue correctly, you want Real-time quotes off (unchecked), but it keeps getting turned back on (checked)?
Is there any pattern to when this happens? Do you recall when the issue first started? Do you keep your Quicken file on your C drive or is it on a shared network drive? Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)?
The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit. It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.
Thank you.
Thank you for your reply,
One Drive is a Microsoft product (its their cloud storage/backup service) and has nothing to do with the Quicken cloud or the Quicken mobile app. We do recommend keeping your Quicken file directly on your C drive. Storing some of your Quicken backup files on a cloud service or removable hard drive is a good idea. You can review this article for more information.
If you do not use the mobile app or Quicken on the Web and you don't want cloud sync on, you can turn that off in your Quicken by going to Edit>Preferences>Mobile & Web, then turning off the sync.
If the intermittent issue keeps happening after you have moved your file to the C drive, please let us know so we can help troubleshoot further.
Thank you for the follow up,
To check for file specific issues that may be causing this, I suggest that you try validating and/or super validating your data file. Please save a backup file prior to performing these steps.
Validate:
If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.
Super Validate:
