Very slow sync between windowa desktop and ios mobile

aatherino

last week o decided to change the name of my Quicken ID. It was a disaster. Before the sync last about 30 seconds now 28 minutes and actually is not a sync is a copy from desktop to mobile. The sync is in only one way from desktop to mobile. I tried everything, uninstall ans install, create a new account to sync, etc.

I need a solution

My best

Quicken Kristina

Hello @aatherino,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. After you changed your user ID, did you log out of your account, then back in with the new user ID both in Quicken and in the mobile app?

If you haven't done that yet, please do so, following these steps:

To log out of Quicken-

1. Edit>Preferences>Quicken ID & Cloud Accounts.
2. Click the blue link that says Sign in as a different user.
   
3. Type "yes" in the textbox, then click the Sign Out button.
4. Once Quicken logs you out, you can log back in using your updated login information.

To log out of the mobile app-

1. Open the Quicken Mobile App.
2. Tap the Menu icon in the upper left (the 3 lines, sample image below).
   
3. Tap the Logout button at the bottom of the screen. 
4. Sign back in with the updated login information.

Thank you.