Quicken freezes during One Step Update

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This discussion was created from comments split from: One Step Update - Quicken freezes.


  • William Bruins
    William Bruins Member ✭✭
    Same issue here, is aanyone trying to solve this problem?
  • Quicken Kristina

    Hello @William Bruins,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. When did the issue start happening?  Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc?  Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

    The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

    Thank you.

    Quicken Kristina

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  • KellieT
    KellieT Member ✭✭

    I have been having the same issue for several days now. Very frustrating. It started for me after the latest software update. I do not see another update to correct the problem. Help!

This discussion has been closed.