One Step Update Hangs / Stalls

drbob Member ✭✭

Just bought a new MS Laptop (high end model, 32gb, 1tb etc) and I use the MSFT OneDrive and Office. Fresh Quicken install is running the latest release and when I try to run One step, only Vanguard updates while Chase, Key Bank and American Express - hang. I let it run for hours, no error or time out message. Rebooting, restarting, logging out/in all make no difference. I was able to manually download and import but that is not a long term solution. same applies to mobile sync - it would not complete but transactios did make it. Lastly, I turned off the firewall/anti-virus - no change.

help please


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @drbob,

    Thank you for reaching out to the Quicken Community.

    We do currently have an active alert regarding Quicken for Windows crashing when performing certain functions, this could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

    We do apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine
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