Bug or Feature: Reauthorize EWC+ Accounts Upon Backup Restore
I restored from an automatic Quicken backup because I messed up something while accepting transactions (automatic backups are so handy for this). All my EWC+ accounts got a red circle with a slash through it in the accounts bar. I had to reauthorize all those accounts (3 AMEX and 4 BOA).
Is that a bug or a feature? If the latter, that makes restoring from a backup a pain to go thorough those reauthorizations again (and it's slow).
Sorry, I forgot: Quicken Windows Premier R49.22, Windows 10 Pro 22H2 19045.28460
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. What you are describing is neither a bug nor a feature. Whenever you restore from a backup, there is a slight risk that the accounts will need to be reconnected with the financial institution; that risk gets higher if you had deleted accounts and/or disconnected accounts prior to restoring. Is this happening every time you restore from a backup, or was this the first time this has happened?
Thanks for replying…
This is the first time this has happened. I had not deleted or disconnected any accounts prior. I was simply using the restore to go back in time to fix an error in accepting transactions.
But I don't remember if I did any other restore after AMEX and BOA went to EWC+, so I don't know if that's connected to the issue. Restores always worked without this issue as far as I can remember.0
Thank you for your response,
If you restored a backup from before you switched those accounts to EWC+, then it would be normal for it to prompt you to reauthorize the accounts.
The backup restore was from only 1 day before, i.e., long after I had switched both AMEX and BOA to EWC+
Backup restores I do are always from just the day before. I hardly ever need anything earlier than that.
Sorry for the misunderstanding; what I was trying to convey was that I can't remember when was the last time I needed to restore a backup prior to this event.
In other words, this is very likely the first time I tried a backup restore from a 1-day old backup after both AMEX and BOA transitioned. I would tend to blame the EWC+ transition since that's the thing that changed. Restoring backups prior to this event have always been easy and trouble-free.0
Thank you for your reply,
Since there is always a slight chance of needing to reconnect financial institutions after restoring a backup and so far this has been a one time occurrence, there really isn't anything to troubleshoot.
That said, EWC+ accounts may have issues if the same account is connected in multiple Quicken Data Files (.qdf files). Making sure to disconnect EWC+ accounts in data files no longer being used can help reduce the potential for issues in the future (note: backup files are fine since nothing is connected in them until you restore a file from the backup).