Cannot setup Marcus by Goldman Sachs for account downloads

scottrountree

I've used Marcus with Quicken and had downloads working for years. I recently change my password though and cannot get it working within Quicken for Mac now.

I disabled downloads and signed out of all my devices. I then deleted the Keychain entry for the account, restarted Quicken, and then tried to enable downloads again.

The first few times I try I get an error asking if I entered my password correctly and stating it didn't work. I'm certain both the username and password are correct and have even copied and pasted them directly from entering into my browser where the connection works. After a couple tries I get an error of "Care Code: CC-929 (QCS-0429-2)".

Is there some sort of other process to get this working again?

Quicken Jasmine

Hello @scottrountree,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

The error message that you are receiving is displayed when there are outdated login credentials stored in Quicken for Mac and/or the Keychain app. 

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

1. Go to the Accounts menu and choose Hide and Show Accounts
2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

1. Open the account register and navigate to the Settings gear on the bottom-right corner
2. Click on the Downloads tab
3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
4. Quit Quicken
5. Open Finder and navigate to Applications > Utilities > Keychain Access app
6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
8. Quit the Keychain Access app and reopen Quicken
9. Navigate to Accounts > Add Account...
10. Use the search field at the top of the list to find and select your financial institution and click Continue
11. Follow the prompts to sign in using your login credentials associated with the financial institution
12. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

You can read more regarding this error message here.

Let us know how it goes!

scottrountree

Hey @QuickenJasmine.

Regretfully no change. I saw you had posted this previously for another user and I tried it over the weekend. Just did it again this morning to get an error or "Did you mistype your sign-in info? Please re-enter your credentials for Marcus By Goldman Sachs."

If I copy/paste the same credentials directly into the Marcus.com website they work just fine.

Quicken Jasmine

Hello @scottrountree,

Thank you for attempting those troubleshooting steps and coming back to update us.

We recommend that you contact Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you. 

scottrountree

@Quicken Jasmine
I was able to open a ticket (Ticket ID: 10231603) which was marked as resolved. Regretfully it's not resolved. I still get the same error attempting to log in. I responded to the resolution email but this doesn't appear to be monitored. I called back again today and the agent was unable to get it working.

Quicken Jasmine

Hello @scottrountree,

Thank you for coming back to update us.

We do currently have an ongoing active alert with Goldman Sachs, which could be contributing to the issue that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken community.

I do apologize for any inconvenience caused in the meantime.