PayPal MasterCard account no longer downloading new transactions

fredbusse Member ✭✭

I am no longer receiving new transactions from my PayPal MasterCard
account that I setup with PayPal as the Bank. Quicken is connecting
successfully it appears, just no new transactions are downloading,
although I know that there are transactions available for download
currently. I noticed that my most recent monthly statement now shows
Synchrony as the Bank rather than PayPal MasterCard. Has the
configuration changed for this account?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @fredbusse,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.      

    Before I can further assist you, I require some more information. What is your connection method with PayPal? You can see the connection method by navigating to Tools > Account List. When did this issue begin to occur? Do you receive any error codes or messages when attempting to download transactions? What exactly occurs? Were you aware of any changes made between PayPal and Synchrony?

    I look forward to your response.                              

    -Quicken Jasmine

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