Banking bar account total does not match register ending balance

Kevin Leuthen

When you look on the mobile app, the totals match the ending balance on the desktop version. Only in the desktop version, does the account totals on the left not match ending balance total. I have tried to validate and a super validate. Still does not fix this issue.

Quicken Anja

Hello @Kevin Leuthen,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

When did you first notice this issue started? Was there anything significant that happened prior to this issue occurring (e.g.: new version release installed, restored backup, cloud sync, etc)?

Thank you!

Kevin Leuthen

Nothing significant that I can recall. I just marked some bills with a future date of like a week or two. From that moment on, it has been an issue. This has been about two to three weeks now. I have done a validate and super validate and nothing fixes it. My cloud and mobile app shows the correct totals equaling my ending balance. Just not the account bar. Both checking accounts are BOA, however, I have another BOA checking and two credit cards that work correctly.

volvogirl

In the account bar right click in a white area and check which balance is showing like current balance or ending balance, etc.

Kevin Leuthen

Current. But doesn't matter. Both of the totals are wrong.

Kevin Leuthen

@Quicken Anja Nothing significant that I can recall. I just marked some bills with a future date of like a week or two. From that moment on, it has been an issue. This has been about two to three weeks now. I have done a validate and super validate and nothing fixes it. My cloud and mobile app shows the correct totals equaling my ending balance. Just not the account bar. Both checking accounts are BOA, however, I have another BOA checking and two credit cards that work correctly.

Quicken Anja

Thank you for following up, though I apologize for the delay in my response.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

Kevin Leuthen

@Quicken Anja I did that, and nothing changed. This is beginning to become an issue. Nothing seems to fix this issue. Beginning to question why a pay yearly for this.

Quicken Anja

Thank you for following up, though I'm sorry to hear that the issue still continues to persist.

At this point, we'd advise that you contact Quicken Support directly instead for more extensive troubleshooting and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.