synchrony bank

strand0617
strand0617 Quicken Windows Subscription Member ✭✭
edited June 2023 in Download, Add/Update Accounts (Windows)

I have not been able to download my Lowes Synchrony Bank information since the beginning of April. I cannot use online center or manually download my transactions using a QFX file. When will this be resolved?

Answers

  • strand0617
    strand0617 Quicken Windows Subscription Member ✭✭

    I can login to my Lowes account directly

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @strand0617,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What exactly is the issue that is occurring? What is your connection method with Synchrony? Do you receive any error codes or messages? What are the issues that are occurring with the QFX file?

    I look forward to your response.

    -Quicken Jasmine

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  • strand0617
    strand0617 Quicken Windows Subscription Member ✭✭
    If I try to use One Step Update I get a message (see attached)

    If I try to download a QFX file and import into Quicken nothing shows up
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @strand0617,

    Thank you for providing more information.

    Due to the nature of the error message that you are receiving, it is recommended to reach out to Quicken Support directly as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I do apologize that I could not be of more assistance.

    -Quicken Jasmine

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This discussion has been closed.

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