Several of my credit cards won't' update but no error message

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tn2
tn2 Member ✭
edited June 2023 in Download, Add/Update Accounts (Windows)

Several of my credit card accounts will not download the latest transactions. I have 'reset' them and tried to update again but same problem. It is several cards - Discover, Fidelity, Target, FNBO. I have reconnected, reset etc and then ran an update but nothing new downloaded. Any help would be awesome

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  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2023
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    Hello @tn2,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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