J P Morgan Private Banking CC-800

Question

I keep getting error CC800 indicating accounts have been deleted when no accounts were deleted.  However, no accounts were actually deleted.  How can this be fixed?

Quicken Anja · Answer

Thank you for following up, though I'm sorry to hear that the issue persists.

If the instructions previously provided fail to resolve this for you, then, as stated at the bottom of the article, you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

Rob_C · Answer

I have done that several times.  Each time I am left with numerous duplicate transactions that need to be culled from the data file.  I am looking for a permanent solution, not one which just results in repeated issues.

Quicken Anja · Answer

Hello @Rob_C,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-800.

I hope this helps!