Reconcile Issues; Started with one Account, now Affecting Multiple

System Member admin
This discussion was created from comments split from: Reconciling does not balance.


  • ETurner
    ETurner Member

    Quicken Kristina

    I've noticed if I have a positive balance in an account, the cleared balance is correct, but some kind of math… does not make the difference zero. This used to be just one of my accounts, and it's starting to creep to more and more of my accounts. This only started happening in the last year. Help please, I hate leaving many things unreconciled just because I have a positive balance.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @ETurner,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. You mentioned this started happening in the past year. Do you recall more specifically when it started and if there was anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc?  Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

    The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

    Thank you.

    Quicken Kristina

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