"internal sync error" when switching accounts: Repeatable bug in Quicken for Windows

jdseymour

I have two separate Quicken databases that I manage - each has its own quicken.com login. Since Quicken doesn't remember two passwords, I have to manually log in whenever I switch databases. (Otherwise, I won't be able to sync data to the web).

After working with the second database, I always switch back to the first since that's the one I use most. To ensure I'm logged in with the correct account, I click the "Sync now" button - which forces me to log in. However, after logging in, it *always* reports the error "Internal sync error. Please try again later." I click "OK" and do the sync again and all is well.

This is annoying, but not a show-stopper. And I'd like to report it to the dev team in case it's an easy fix - but I don't want to call or sit on chat.

Has anyone else seen this behavior? How best can I report this to Quicken?

Thanks.

Quicken Kristina

Hello @jdseymour,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Based on what you are describing, it sounds like you are switching to a data file that is under a different Quicken ID, then using the Sync Now button in the Mobile & Web section to get a login prompt. If that is the case, then you are likely getting that sync error because the program was still logged in under the other Quicken ID.

What you can do to avoid that issue is log out of Quicken by going to Edit>Preferences>Quicken ID & Cloud Accounts. Then click the blue link that says Sign in as a different user, type "yes" in the confirmation window, and click Sign Out.

That will bring you back to the Quicken login screen. Then, you can either close the program and reopen it by double clicking on the data file you want to open, and logging in when prompted, or you can log back in, then switch to the data file you want to use.

Thank you.