Chase not downloading, no error messages

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System
System Member admin
edited June 2023 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: Chase not linking credit cards (Error CC-800).
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  • CES911
    CES911 Member ✭
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    May 8th. My chase credit cards are not downloading and there is no problem report to submit. Quicken and Chase say my 4 credit card accounts are linked and successful. BUT, only my 2 existing accounts show up in Quicken, while my 2 new credit card accounts do not show up even thought Quicken and Chase state all my accounts are linked. No error reports but software not working. Any one else having this issue?

  • ecrtique
    ecrtique Member ✭✭
    edited May 2023
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    Yes, same with one new account. Two existing accounts ok but the new does not. Also no error reports. It downloads if I go into the account and update, but not through OSU.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    (CTP-6509)

    -Quicken Jasmine

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