American Express Download for Multiple Accounts

jfried911
jfried911 Quicken Windows Subscription Member
edited June 2023 in Download, Add/Update Accounts (Windows)

I have 2 AMEX accounts. Since the change in AMEX downloads, only one account will download at a time. I have to re-authorize the non-downloading account to download, and then the other one stops downloading. How do you get both to download at the same time>

Comments

  • WildWillard993
    WildWillard993 Quicken Windows Subscription Member

    Came here for the same question. I have an AMEX account and so does my wife. Two different logins to obtain the data. Used to work.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jfried911 and @WildWillard993,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Would you both mind navigating to Help > Report a Problem and attaching your logs, screenshots, and a sanitized data file? It would also be helpful if you could please provide the names of the accounts with which you are experiencing this issue (you can add this to your problem report as well).

    Please let me know once you have done so, this will help us further our investigation.

    Thanks!

    -Quicken Jasmine

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