Star One CU connects 'successfully' but no transactions downloaded

Question

This seemed to start after getting the latest Quicken s/w update. Update connects to Star One Credit Union, but no transactions are downloaded. The last downloaded transactions are dated 26-Apr. But the program happily tells me the last download was today (11-May). I've restored a backup, also disconnected & reconnected the accounts. All works fine, except for NOT actually DOWNLOADING any of the MANY transactions across several accounts.

In the past, I would have gone to starone.org, filtered transactions & downloaded a QFX to get things up to date. But the site no longer offers that option.

Interestingly, if I try to reconcile, I'm offered the "your account might be out of date, do you want to download" option.

Quicken Premier R49.29 build 27.1.49.29
 Windows 11 Home

Sandi Spires · Answer

Sorry, it has been awhile; I took a break. I've tried lots of things, I will try to explain. Sorry so verbose.

First, Created a test quicken file. the test QDF correctly initialized all StarOne accounts with all the current transactions (for the last 3 months). I made some transactions at my bank, and those also downloaded.

Went back to my original, actual quicken file. Nothing is better. I tried all the following again.

Deactivating/reactivating. I got the 'success, downloaded nnnn transactions' but there are no new transactions showing up in my register.

Finally, I deactivated just the StarOne checking in my current QDF. Then added that same account as a 'create new' account in the same file. This says it succeeded & downloaded nnnn transactions. But there are absolutely NO transactions even in that new account in this QDF file.

Any ideas what I need to do to move forward?

thanks.

Quicken Anja · Answer

Thank you for following up with the results.

Next, please create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue within your current data file specifically.

Follow the steps below to create a test file:

* Choose File menu > New Quicken File.

* Select New Quicken File.

* Click OK.
* In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file.

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
* Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
* Select to not use Mobile (if prompted).
* Click Add Account to try adding the account you are experiencing trouble with in your original file.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file.

Follow the steps below to switch files:

* Click the File menu.
* Look near the bottom of the options list.
* Select the data file you want to open.

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

Sandi Spires · Answer

Thanks, I had tried the deactivate/re-link step already. To no avail.