Chase Transactions have not downloaded since March 12

carly2019

Both of my chase accounts stopped downloading transactions on March 12, but then have transactions starting May 12 and the correct on-line balance.

I've tried reconnecting with Chase and it doesn't make any difference. It looked like others had the issue starting March 12. Is the fix to call Quicken support?

Quicken Jasmine

Hello @carly2019,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Just so you are aware, we do currently have an ongoing active alert regarding Chase users being unable to download transactions. You may follow this link to access the alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. If you do not see the option to bookmark, please make sure that you are signed into the Quicken Community.

However, since your transactions have started downloading again, I would like to attempt to assist you in retrieving the gap of data that you are missing.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. It is recommended to save a backup before proceeding (just in case).

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let me know how it goes!