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cc-502 connection issue with First Tech FCU

mpjohnston2

this may be connected to (Ticket # 10239739, CTP-6776) - but I need to add...
after the connect failure, the online connect configuration for the account disappeared. When I attempt to re-create I still get CC-502 error.

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Quicken Jasmine

Hello @mpjohnston2,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

A CC-502 error is caused by maintenance on the bank's servers that Quicken uses to download transactions. You may follow this link to access a FAQ that provides some troubleshooting steps as well as more information regarding this error message. Please keep in mind that it is recommended to save a backup before proceeding (just in case).

I hope this helps!

mpjohnston2

Hello Jasmine, unfortunately it didn't help. My issue now is I continue to get the CC-502 error when I try to set up web connect and/or direct connect.

mpjohnston2

Hi, was suddenly able to configure sat. 6/3, I guess first tech heard our pleas.

all is good….