cc-502 connection issue with First Tech FCU

mpjohnston2
mpjohnston2 Quicken Windows Subscription Member, Windows Beta Beta
edited July 2023 in Download, Add/Update Accounts (Windows)
this may be connected to (Ticket # 10239739, CTP-6776) - but I need to add...
after the connect failure, the online connect configuration for the account disappeared. When I attempt to re-create I still get CC-502 error.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @mpjohnston2,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    A CC-502 error is caused by maintenance on the bank's servers that Quicken uses to download transactions. You may follow this link to access a FAQ that provides some troubleshooting steps as well as more information regarding this error message. Please keep in mind that it is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • mpjohnston2
    mpjohnston2 Quicken Windows Subscription Member, Windows Beta Beta
    edited May 2023
    Hello Jasmine, unfortunately it didn't help. My issue now is I continue to get the CC-502 error when I try to set up web connect and/or direct connect.
  • mpjohnston2
    mpjohnston2 Quicken Windows Subscription Member, Windows Beta Beta

    Hi, was suddenly able to configure sat. 6/3, I guess first tech heard our pleas.

    all is good….

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