No Transactions Downloaded

DigitalJ Member ✭✭
This seems to be a major issue as I see multiple threads about it, but no clear resolution. This has never happened before but recently started on version Windows R49.29. No error messages, etc., and with only one specific account.

I opened a ticket with Support and they honestly had no clue. Just a lot of deactivating online services, try a new data file, saying my data file was too large (it's only 113MB and well within all limits), etc.

It started downloading transactions again out of the blue, but today started again where nothing new is downloaded.

Any ideas whatsoever?


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @DigitalJ,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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  • DigitalJ
    DigitalJ Member ✭✭
    Thanks Quicken Anja. Support also had me try that a few times, still nothing. I just tried it again, and it's still not downloading new transactions. I'm going to wait a few days and see if it starts working again.
  • jorjab99
    jorjab99 Member ✭✭
    I am getting message that new transactions are downloaded but they are not showing and not downloaded. This has just started happening yesterday 5/17/2023. Happens with American express and Capital one accounts
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