Where did my budgets go??

BethaW
BethaW Quicken Windows Subscription Member
edited June 2023 in Budgeting and Planning Tools (Windows)

Quicken made me relink my accounts this morning and now 2 years of budgets have vanished!! Where are they and are you restoring them??????

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2023

    Hello @BethaW,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this. 

    Our teams are aware of this issue and are still investigating and looking to collect more information about it. If you would like to contribute to this investigation, please navigate to Help > Report a Problem. Please be advised that you won't receive any direct updates on the issue, however, the information submitted through Report a Problem is received and reviewed directly by our development teams.

    In the meantime, we recommend that you restore a backup that was saved prior to this issue occurring and turn off mobile sync to prevent this issue from reoccurring. 

    Once you've restored the backup, please follow the instructions provided below.

    1. Navigate to Edit 
    2. Preferences
    3. Mobile & Web
    4. Turn Sync OFF. 


    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Campdavis
    Campdavis Quicken Windows Subscription Member

    @Quicken Anja- Can I jump on here and say that I had the same thing happen, but it was after I restored a backup. So using a backup doesn't necessarily help. I also did the relink and then my budgets were incorrect. So I asked Support what to do and they said restore a backup, I did and my budgets disappeared entirely.

This discussion has been closed.

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