Accounts not downloading and working fine until today.

bmc120669
bmc120669 Quicken Windows 2017 Member ✭✭
edited June 2023 in Download, Add/Update Accounts (Windows)

I am many accounts in Quicken and for some reason they all stopped downloading to my desktop except for US Bank. The even stranger thing is I can see them all on my app. Not acceptable quicken. What is wrong with the sync?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @bmc120669,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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